Privacy Policy

Pontesol Casas LDA ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with Portuguese fiscal responsibilities and applicable data protection laws.

Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, address, phone number, email address, date of birth, passport or ID number.
Financial Information: Bank account details, payment information.
Booking Information: Details of your reservations, stay preferences, and any correspondence with us.
Usage Data: Information about how you use our website, products, and services.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

How We Use Your Information

We use your information to:

Process and manage your bookings and reservations.
Fulfill our contractual and fiscal obligations, including compliance with Portuguese tax authorities.
Communicate with you about your reservations, services, and promotional offers.
Improve our website, products, and services.
Ensure security and prevent fraud.
Comply with legal and regulatory requirements.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill the contract for your reservation and stay.
Legal Obligation: To comply with Portuguese fiscal and tax regulations.
Legitimate Interests: To manage and improve our services and communicate with you.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.

Sharing Your Information

We may share your personal information with:

Service Providers: Third parties who provide services on our behalf, such as payment processors and IT support.
Government Authorities: To comply with legal obligations, including tax and regulatory requirements.
Business Partners: With your consent, to offer additional services or benefits.

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of any inaccurate or incomplete data.
Erasure: Request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
Objection: Object to processing your personal data based on legitimate interests.
Restriction: Request restriction of processing under certain conditions.
Portability: Request transfer of your personal data to another party.

To exercise any of these rights, please contact us at pontesolcasas@gmail.com

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pontesol Casas LDA

pontesolcasas@gmail.com

+351 911 952 429