Terms of Use

Terms and Conditions

Introduction

Welcome to Pontesol Casas Lda. ("we," "our," "us"). By booking and staying at our properties, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Booking and Payment

1.1 Reservation: A booking is confirmed once we receive a deposit or full payment as specified at the time of booking.

1.2 Payment Terms: Full payment must be made by the specified due date. We accept etransfer or paypal.

1.3 Rates: All rates are subject to change. Confirmed bookings will not be affected by rate changes.

2. Cancellation Policy

2.1 When Payment is Made in Full: Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.

2.2 When a Deposit is Taken: The balance will be due 14 days before arrival. If booking is cancelled up to 14 days before arrival, the balance will still need to be paid.

2.3 Non-Transferable Bookings: Bookings are non-transferable unless under exceptional circumstances.

2.4 Insurance: We recommend taking out holiday cancellation insurance.

3. Check-In and Check-Out

3.1 Check-In: Check-in time is from 16:00 (4:00pm) on the arrival date. Early check-in is subject to availability and may incur additional charges.

3.2 Check-Out: Check-out time is by 11:00am on the departure date. Late check-out is subject to availability and may incur additional charges.

3.3 Identification: Guests are required to provide valid identification upon check-in to fulfill Portuguese fiscal responsibilities.

4. Use of Property

4.1 Occupancy: The property is only to be used by the guests listed in the booking. No additional guests are allowed without prior consent.

4.2 Visitors: No extra guests allowed on site, strictly for paying guests only. A maximum of 6 adult guests may include an additional 2 guests under the age of 13, to a total maximum of 8. If you arrive with more than 6 adults, you will be asked to leave and no refund will be given.

4.3 Pets: Pets are only allowed with prior approval. Additional pet cleaning fees may apply.

4.4 Conduct: Guests must conduct themselves in a manner respectful to other guests and neighbors. Excessive noise, disturbance, or illegal activities are prohibited.

4.5 Damage: Guests are responsible for any damage to the property or its contents during their stay. Costs for repair or replacement will be charged to the guest.

5. Facilities and Services

5.1 Amenities: We provide various amenities as described on our website. While we strive to ensure all amenities are available, we cannot guarantee the availability of all services at all times.

5.2 Maintenance: We reserve the right to conduct essential maintenance and repairs during your stay.

6. Liability

6.1 Personal Belongings: Guests are responsible for their personal belongings. We are not liable for any loss, theft, or damage to personal items.

6.2 Injury and Damage: We accept no liability for any personal injury, death, loss, or damage to guests' personal property. The property has a pool; please be mindful of your children. We take no responsibility for pool safety.

7. Privacy

7.1 Data Protection: We handle your personal information in accordance with our Privacy Policy.

7.2 Identification: We collect identification information to comply with Portuguese fiscal responsibilities. This information is protected and only used as required by law.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Portugal. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of Portugal.

9. Changes to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website and, where appropriate, notified to you by email. Continued use of our services after any such changes constitutes your acceptance of the new terms and conditions.

Pontesol Casas LDA

pontesolcasas@gmail.com

+351 911 952 429